Welcome!
Welcome to our house! We are happy to host you and hope you have an enjoyable and relaxing stay. This page is designed to provide you with all the information you need to make the most of your experience, while respecting the home and the rules of the Nativoo tribe.
The apartment is managed by Nativoo, a benefit society that pursues measurable and concrete sustainability goals in its bylaws. The apartment is part of the NativooForGood project, which pursues sustainable development goals for short-term rentals in the Lake Como and Valsassina area.
SANT’ANNA LAGO located in Lower St. Anne Street 132 is the ‘ideal apartment for families or couples of friends who want a stay on the upper lake, characterized by incredible landscapes, typical restaurants, period villas and famous places to visit such as Menaggio or Bellagio, and devoted to a wide variety of sports experiences, even extreme ones, thanks to the natural characteristics of this part of the lake and mountains.
Apartment layout:
You will access the apartment through a first private terrace, equipped with deck chairs and small table to enjoy aperitifs at sunset overlooking the lake; on the entrance floor you will find the large living room and in front of it the equipped kitchen that extends along an entire part, and on the left the bright bathroom with shower. Also on the left are the stairs that descend to floor -1, where you will find the master bedroom, the small bedroom with two single beds, and a second private and equipped terrace for outdoor dining. The apartment is proposed for 4 people; the two rooms can be used or the sofa bed can be opened upstairs in case you want two double beds.
The furnishings are in modern style, with light colors that blend well with the colors of the landscape visible from the large window in the living room, which opens like a natural painting on Lake Como.
- In the Useful Instructions Video section you will find a video on how to get to the house, where the locker with keys is located, parking space, and other useful videos
Entrance is from 4:00 p.m. to 8:00 p.m.. and can be done either by physical check-in (meeting with a person) or self check-in (picking up the keys from a lock-box).
Please note that before your arrival we will need to collect:
- guest data (required by law)
- the tourist tax (if provided by the municipality, see the Frequently Asked Questions section)
- Your acceptance of the house rules
In fast check-in you will also have the opportunity to request additional services (such as early check-in or late check-out); in this case the request
These data can be entered using the fast check-in that was indicated to you in the welcome message.
In the case of in-person check-in, you will need to arrange with the House Manager (see Useful Contacts) the time window for key retrieval.
In the case of self check-in, you will have the autonomy to freely choose your check-in time by informing us only when you enter.
It is possible to check in after 8:00 p.m. only in self check-in mode; in this case, it is mandatory to have filled in the data of all guests in fast check-in
In the case of booking through channels (e.g. Airbnb or Booking.com), you will find the fast check-in link in the welcome message you received through the channel. In the case of direct booking, please request the fast check-in link from the House Manager.
The house is delivered complete with bedding and towel sets for the number of guests stated in the reservation. It is requested to use the number of bedding and towel sets corresponding to the planned number of guests. Any additional sets (even if already in the house) if used must be purchased separately.
The home is prepared with a welcome kit, which includes, for example, toilet paper or detergent for the first few days; unless otherwise agreed, there is no provision for replenishing the kit.
After booking we will send a welcome message, in which we provide a link to access our system (Kalisi) that allows you to:
- Carry out online guest registration prior to ‘arrival. We remind you that registration at the police headquarters is a legal requirement throughout Italy;
- To sign the short lease contract required by Italian law.
- Purchase optional additional services;
Any requests for additional service (e.g. early check-in, late check-out, crib, additional bedding) must always be accepted in writing by us, and in any case are not confirmed until payment is made. Please verify the charge before arrival to make sure you receive the service.
The cleaning fee includes the initial cleaning of the house, linens and towels for the number of people indicated in the reservation, and the provision of an initial kit of toilet paper, shampoo and shower gel. It does not include extra cleaning such as washing dishes and dishes at the end of the stay, or sorting into bags of unsorted garbage, which if requested must be paid for separately.
Other general rules:
- upon entering, please check the house amenities listed in the appropriate section of this page and/or posted on the front door. For example, if the amenities indicate the presence of a hair dryer and you do not find it, please notify us in a timely manner so that you will not be charged at the end of your stay if it is not present; another example: there must be 1 set of towels in the house for each person stated to be present, which will be the number that will be checked at the end of your stay.
- We ask that you notify us promptly if there is anything that is not working; any refunds will be considered only if we have not been able to remedy it within a reasonable time, which starts from the time of reporting;
- Our staff responds as soon as possible during daytime hours (ideally from 9:00 am to 6:00 pm). Please respect our rest times as well, and contact us outside these hours only in cases of true emergency.
- Garbage management: always sort plastic and cans, glass, paper and cardboard, mixed and compostable into different bags; always follow the directions in the house for garbage management (see Garbage Management section), and if in doubt, do not deposit bags outside the apartment without first checking if it is the right day and the right place.
- Use of heating or air conditioner (if any): do not keep heating or cooling on if you are not home; do not keep windows and doors open with heating or cooling on; do not exceed 21 degrees during heating; do not go below 19 degrees during cooling.
Pool rules are posted at the entrance. Please make sure everyone wears a swim cap.
Sunbeds are available to you at the pool, but please return them to the garden since they are reserved exclusively for you.
Main working house equipment for which prior inspection is required and will be checked during check-out:
- Hair dryer
- 3 towels per person
- Shampoo and shower gel dispenser
- Kitchen soap dispenser
- Kettle
- Oven
- Fridge and freezer
- Coffee machine
- Microwave
- Smart TV
- Wifi
Important: In the case of self check-in, we ask guests to check the amenities upon arrival and promptly report any deficiencies to the House Manager.
Your House Manager will be available during your stay. Please contact him preferably via Whatsapp or through the booking channel, or by phone for emergencies. From 1:00 p.m. to 2:00 p.m. and from 6:00 p.m. to 8:00 a.m. please contact him only the case of real emergency (e.g. risk to people or serious issue suddenly emerged).
You can continue to stay in touch with us through these channels:
- Web site www.nativoo.it, through which you can book our tribe’s locations
- Instagram channel @experience_nativoo, where you will find some ideas about experiences you can organize
- Whatsapp channel, thanks to which you can receive offers and promotions, and stay informed about the main events in our area
Frequently asked questions
This location is equipped with Wi-Fi:
- NAME: FRITZ!BoxGastzugang
- PASSWORD: SantannaLago2023
How to reach the locker and the apartment. The apartment has a private garage. Entering through the gate, yours is the second on the right.
(see useful video section)
The keys are found inserted in a locker attached to the wall (left) upon entering through the terrace gate. The locker looks like this:
At the end of your stay, please check the checkout rules, close the house and deposit the keys in the lock, taking care to rotate the numbers after closing the lock so that it cannot be opened unless the correct code is entered. If it doesn’t work, please don’t hesitate to contact us!
In the case of short stays, please divide the garbage into separate bags as described below.
- Just sort them into special bags and leave them in the apartment; we will take care of the disposal!
Recycling should be done in the following way:
- Plastic and cans
- Paper and cardboard (no dirty pizza boxes, please)
- Glass
- Organic waste
Everything else can be thrown in the undifferentiated waste.
- Of course, if you have booked for a long stay, you will be able to go just below the Residence, to the lower parking area; where you will find waste disposal containers. We ask the courtesy of you to divide your waste as reported above.
According to national legal regulations and those dictated by WHO (the World Health Organization) , the ideal temperature to be kept in the home should be around 20° C, with a maximum fluctuation of 2° over or under, so that means it should be between 18° and 22° C.
See Video section Useful instructions on how to manage heating
Pets in this house are unfortunately not accepted.
The Municipality of Pianello del Lario requires the payment of a tourist tax of €1,€/person/night, for a maximum of 15 nights to be paid for each guest aged 14 and over
In Italy there is an obligation to report guests of non-hotel facilities to the police headquarters. The house manager is responsible for collecting and verifying guest data and reporting them to the police headquarters within 24 hours for stays longer than a day and immediately for stays shorter than 24 hours.
Failure to submit data in the timeframe prescribed by law is a criminal offense.
Italian law provides that for short rentals (i.e., up to 29 nights) it is not necessary to file a rental contract; nevertheless, for greater protection and clarity between the parties Nativoo calls for the signing of a set of house rules that clarify the obligations and rights of the parties.
About 24h before check-out Nativoo will send a message containing useful information to better manage the release of the property.
These rules can be viewed at this link: www.nativoo.it/check-out
Thinking to please you, we have created a page dedicated to restaurants around the homes we manage. You can find all our suggestions HERE
In Pianello del Lario you can find several stores within minutes of the apartment:
- Where you turn from the county road, there is a small grocery store and next door is a bakery.
In Musso, (which is the nearest village) on the other hand, there is a small supermarket and a butcher shop.
While in Consiglio di Rumo ( north of Pianello, a 10-minute drive away) there is the largest supermarket; Iperal.
We suggest you consider, in no particular order:
- Walk along the lakefront
- Visit to the Barca Lariana Museum
- Visit to the Church of St. Martin and St. Anne
- Breva and Tivan trail connecting Cremia to Musso
- Trekking on Mount Bregagno
- Birdwatching and bicycle touring at Piano Lake
- Waterfalls and via ferrata in San Bernardino and San Vito
- Canyoning, via ferrata and cave hiking in the Menaggio Valley
- Walk to Mount Grona
- Water sports such as sailing, windsurfing and kitesurfing
- … and hundreds more experiences!
To reach Pianello del Lario – Residence Sant’Anna Lago you can use various means of transportation:
- If arriving by car: Follow the signs to Como. From Como via SS340, continue toward Menaggio/Dongo. At Pianello del Lario, look for signs to the hamlet of Sant’Anna.
- If arriving by bus: Take line C10 from Lecco (toward Menaggio-Dongo) with a stop at Pianello del Lario, then short walk to Sant’Anna.
- If you arrive by train: You will arrive at the Como San Giovanni stop, there you will have to make a change and take the bus line that will take you to Pianello del Lario.
- 112 – Single European Emergency Number: for any emergency (police, carabinieri, fire brigade, ambulance).
- 113 – State Police: to report dangerous situations or request police intervention.
- 115 – Fire Department: to report fires, emergencies related to collapse, or other hazards.
- 118 – Health Emergency: to call an ambulance or request urgent medical assistance.
- 1515 – State Forestry Corps: for emergencies related to forest fires or other environmental issues.
Your House Manager
Sergio
- +39 340 7050017
Let's stay in touch!
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